If we want to raise our quality, we must also raise our standards. Our main start point is the “satisfaction triangle” consisted of the “Employee – Guest and Management” at Gloria, and we are trying to take our standards upwards in this direction.
- Open Door Policy
- Transparent Management Policy
- Participant and Solution Focused Work Environment (Spokes Person Meeting, Meet The GM)
- 2 Step Orientation Program
- Outside the Work Trainings
- Cross Training
- Sharing (Gloria Monthly Meeting)
- Tournaments
- Education Plan Subject to Performance Evaluations
- Satisfaction Surveys
- Quality and Functional Uniforms
- Promotion Opportunities from Within
- Service net that is spread around Antalya in general
- Accomodation Opportunity based on the Satisfaction Concept
- Satisfaction Focused Service Principle (Local Guest & Foreign Guest)
- Quality Management Systems (ISO 9001/ISO 140001/ISO 18001/ISO 22000)
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