QUALITY PRACTICES

Gloria Hotels & Resorts places emphasise on quality practices and perform the necessary tasks, in order to render its high quality services, innovative nature, and shareholders' satisfaction, its environmental and social added value sustainable.

EFQM Perfection Model, ISO Quality Management Systems, ISO 14001:2004 Environmental Management Systems, ISO 18001 Occupational Health and Safety Management Systems and ISO 22000:2005 Food Safety Management Systems are the evidences that show the quality is valuable for us... Wouldn't you want to stay in a place which has an accredited service quality like this?

EFQM Excellence Model

Gloria Hotels & Resorts has reviewed the self-assessment processes that have been created so far and has designed the improvement projects and they have passed the external assessment of Turkish Quality Association (KALDER) as the representative of European Foundation for Quality Management (EFQM) in Turkey; and now, they are granted the "4 Stars in EFQM Excellence" certificate of competency award. It has become the very first hotel management business and group hotel which is entitled to hold this award in Turkey.

ISO 9001 Quality Management Systems

In Gloria Hotels & Resorts;

  • ISO 9001 Quality Management Systems
  • ISO 14001 Environmental Management Systems
  • ISO 18001 Occupational Health and Safety Management Systems
  • ISO 22000 Food Safety Management Systems

have been installed as integrated and continued to operate based on a systematic approach since 2004.

Corporate Social Responsibility Policy

As Gloria Hotels & Resorts we are committed;

  • with sustainable growth to fulfill our responsibilities towards the environment, society and stakeholders
  • to fulfill our social responsibility towards the protection of nature and to raise awareness of our employees on this issue
  • to support social project which contributes to the revival of our cultural richness, local and national values
  • give priority to activities that will encourage the development of corporate and social evolution
  • to act according to the company's vision, Educational support activities, culture and art, developing applications, such as environmental awareness and protection of the environment within corporate social responsibility
  • to support projects with rich cultural and artistic know-how to contribute to the protection and development of our country
  • to fulfill in close collaboration social and environmental responsibilities to the society, employees, the public, civil society organizations and other stakeholders
  • to promote employees to volunteer in sense of social responsibility in the appropriate social and community activities

Management Systems Policy

Under the supervision of Gloria Hotels & Resorts Senior Management and the ISG, Environment and Food Safety issues to obtain high-quality products and services and with the understanding that these are an integral whole, we commit;

  • that Staff and Suppliers maintain their coordination in team spirit
  • to improve the responsibility and competence of Staff with effective trainings
  • to provide the staff contribution using horizontal and vertical communication to achieve system improvement
  • to show the necessary attention according to National & International legislative and administrative issues we are subject of; like avoiding health& safety risks and pollution, controlled use of natural resources, to safe the staffs health, to avoid accidents & incidents and to avoid occupational diseases.
  • to contribute effective quality management for a better understanding, met and exceed the guests needs and expectations.
  • that we will train, educate the staff continuously and to improve the used equipment, working environment and hygiene & sanitation facilities to prevent all potential hazards before presentation of Food & Beverage produced and/ or prepared within our Resorts in accordance to the expectations of our guests
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